Contact Kolar Gold Desk

Email us

The only editorial mailbox is editor@kolargolddesk.com. Write to us if you have a question about our content, a suggestion, or a correction. We read every email but cannot promise a response time.

Please do not send attachments unless we ask for them. Plain text emails are easiest for us to process. We will not open files from unknown senders.

What we will help with

We help with editorial matters: questions about our methodology, requests for clarification, reports of factual errors, and suggestions for topics. We appreciate when readers point out something we missed.

If you have a specific question about a broker we reviewed, we may be able to point you to the relevant document. But we will not tell you whether to trade or which broker to choose.

What we will not do

We do not help with account problems, fund recovery, or complaints about a broker. If you have a problem with FxPro, contact FxPro’s support directly. We are not a mediator.

We do not give personal advice, including tax, legal, or investment advice. We do not accept guest posts, sponsored reviews, or paid placement at any price. Our editorial independence is not for sale.

What to include when you write to us about your trading account

Send your FxPro account number and the platform you use, such as MT4, MT5, cTrader, or FxPro Edge, so we can locate your account without delay. For any question about a gold trade, include the order ticket number, the exact time you opened or closed the position in IST, and the lot size. A 1.00 lot of XAU/USD is 100 oz, and a 0.10 lot is 10 oz, so the lot size tells us exactly how much gold your question involves. This lets us check the right trade instead of asking you to repeat details.

For funding questions, tell us which method you used from the ones available to traders in India: local INR bank transfer, card, or e-wallet. Include the transaction reference number and the date you initiated the transfer. If your deposit has not appeared in your FxPro wallet, this information lets us trace it with the funding team. Do not send full card numbers or bank login details by email; a reference number and the last four digits of the card or account are enough.

For a technical issue on MT4, MT5, cTrader, or FxPro Edge, send your device type, operating system version, and a screenshot of the error message. Also note the time it happened and whether you were connected to a mobile network or Wi-Fi. For a correction request, include the exact sentence or figure you believe is wrong, the page URL where you saw it, and a source we can verify. That saves several back-and-forth messages and lets us act faster.

The line between account support and personal trading advice

We can answer factual questions about how a gold trade is charged, what margin a position requires, and how the FxPro platform displays swaps. For example, we can explain that at the reference price of 4275.0, one standard lot of XAU/USD is 100 oz, so a 0.01 move in price is one pip and changes the value of a 1.00 lot by $1. We can also explain that margin depends on your leverage, and we can confirm the maximum leverage available in India is up to 1:200, or up to 1:500 for eligible traders after an experience and financial assessment. Those are objective facts we can state.

We cannot tell you whether to buy or sell gold, when to enter or exit, how much of your capital to risk, or whether a strategy is good for your situation. We cannot predict price moves, set stop-loss levels for you, or comment on whether a trade you are planning is likely to profit. Gold trading carries a high risk of loss, and a decision that is right for one trader may be wrong for another. Anything that looks like a personal recommendation is outside what we can answer, even if you send us your account history or a trade idea.

We can point you to the FxPro platform tools that show the spread, swap, and margin before you place a trade, because those are neutral facts. What we will not do is interpret those numbers as a signal. If you ask whether a particular swap charge is too high or whether a spread is worth paying, we can only explain what the cost consists of and what it depends on, not give a yes or no. That boundary protects you from advice that ignores your own finances and risk tolerance.

How long you will wait for a reply from Kolar Gold Desk

Our target is to reply to every email within two business days, Monday to Friday, excluding Indian public holidays. Most account and funding questions from traders in India are answered within one business day, but we do not promise a same-day response because the FxPro team may need to check records. If you write to us on a weekend or a holiday, the clock starts on the next business day. We answer in the order we receive messages, so sending the same question twice does not move you up the queue.

The response time depends on the type of question. A simple factual question about how a gold trade is charged can often be answered in a few hours. A funding trace through a local INR bank transfer or an e-wallet can take one to three business days because it involves the payment provider. A correction request on our website takes longer, usually up to five business days, because we verify the claim against the source before we change anything.

If your matter is urgent and relates to an open trade, mention that in the subject line and include your account number and order ticket. We prioritise messages about active positions, but we still cannot promise a reply in minutes. For technical problems with MT4, MT5, cTrader, or FxPro Edge, you may get a faster resolution by contacting FxPro support directly through their live chat, then asking us to follow up if needed. We will always tell you if we have passed your case to FxPro and how long that normally takes.

What happens when you ask us to correct a fact on this site

Send your correction request to the same email address with the subject line 'Correction request' and the page URL. In the body, quote the exact sentence or figure you believe is wrong, state what you think it should say, and include a source we can verify, such as the FxPro website, a regulator's public register, or a market data provider. We do not act on corrections that come without a source, because we must not replace one error with another.

We check every correction request against the facts we hold and the source you provide. If the claim is about a gold trading cost, we check the FxPro platform specification for XAU/USD. If it is about leverage, we check the maximum leverage available in India, which is up to 1:200, or up to 1:500 for eligible traders after an experience and financial assessment. If the correction is confirmed, we fix the page and reply to you with what was changed. If we disagree, we explain why with the evidence we used.

We do not change a fact just because a reader says it is wrong. We also do not remove a risk warning or a regulatory caveat. For example, we will not remove the statement that FxPro is licensed by the FCA (UK), CySEC and FSCA, and not by SEBI, even if a reader finds that inconvenient. Our corrections process is designed to keep this site accurate, not to make it more favourable to any broker or trader. You will always know the outcome of your request.

How to ask about gold trade costs without sending your whole account history

Send the instrument code XAU/USD, the lot size, and the direction of the trade, and we can explain what the cost consists of. For example, a 1.00 lot of gold is 100 oz, and a 0.10 lot is 10 oz. The spread is the difference between the buy and sell price shown on your FxPro platform, and it depends on market conditions and the account type. The swap is an overnight financing charge or credit that depends on the direction of your position and the current interest rate difference, and it is shown in your platform before you hold a trade overnight.

You do not need to send your full account statement to ask about costs. A single trade example is enough if you include the entry price, exit price, lot size, and whether you held the position overnight. From that we can explain how the spread, swap, and any conversion from USD to INR would have applied. We cannot quote you a specific spread or swap as a fixed number because those change throughout the trading day and are set by the liquidity providers, not by us.

If you want to know the margin required for a gold trade, tell us the lot size and the leverage on your account. At the reference price of 4275.0, a 0.10 lot position with the maximum leverage available in India needs about $85.50 margin, but your actual margin depends on the leverage you have been granted and the live price. We can show you the formula: price × lots × 100 ÷ leverage, but we will not calculate a margin for you if you do not give us the exact leverage on your account.

The fastest way to reach us about a funding delay on a local INR transfer

Use our email address and put 'Funding delay – INR transfer' in the subject line, then include your FxPro account number, the transfer reference, the amount in ₹, and the date you sent it. Local INR bank transfers are one of the funding methods reported by traders in India, and delays can happen at the bank or the payment processor. Giving us the reference number lets us check with the funding team without asking you for more details.

You can also contact FxPro support directly through their live chat or phone, because they can see your deposit status in real time. We act as a middle layer, so going straight to FxPro is often faster for a funding delay. If you have already spoken to FxPro and the issue is not resolved, forward us the chat transcript or ticket number, and we will escalate it on your behalf. Do not send a second transfer until the first one is traced, because that can create confusion.

Cards and e-wallets are the other funding methods available to traders in India, and each has its own processing time. A card deposit may show as pending on your bank statement, while an e-wallet deposit may be instant but then delayed in the wallet-to-FxPro step. Tell us which method you used and include the last four digits of the card or the e-wallet email. We will always tell you what we can see and what we cannot see, so you are not left guessing.

What to send for each kind of question

For any question about your own trading account, send your account number and the exact date and time of the trade in question. If you are asking about a specific gold (XAU/USD) position, include the lot size, open and close prices, and the platform you used, such as MT4, MT5, cTrader, or FxPro Edge. Without these details, we cannot trace the order or verify the numbers you saw on your screen. For questions about a funding delay on a local INR bank transfer, send the UPI reference number or bank transaction ID, the amount in ₹, and the date you initiated the transfer. This lets us check with the payment processor without guesswork.

When you write about a cost you believe is wrong—such as a spread, swap, or margin on gold—send a screenshot from your platform that shows the trade ticket or account history. The screenshot must include the XAU/USD symbol, the trade size, and the time stamp. Do not crop out the platform header; we need to see which terminal you used. If you are asking about leverage or margin, state the leverage shown on your account and the notional value of the position. For example, a 0.10-lot gold trade at a reference price of 4275.0 has a notional value of 4,275 USD; the margin at a given leverage is a calculation we can verify, but we need the leverage figure from your account.

If your question is about a correction to an article on this site, send the URL of the page, the exact sentence you believe is wrong, and the source you are relying on. For a fact about regulatory status, tell us which regulator you think applies, such as SEBI, FCA, CySEC, or FSCA. For a claim about local funding in India, specify whether you mean local INR bank transfers, cards, or e-wallets. We cannot act on a vague note that something is old or misleading; we need the precise line and your evidence. The more complete your first message, the faster we can route it to the right person.

How a correction request is handled

A correction request goes to the same editorial queue as all other mail, but it is tagged for a fact-checker. The first step is to compare your claim against the current wording on the page and the source you cite. If the error is a number—such as a pip value, margin figure, or leverage ratio—we re-check it against the facts we hold for gold (XAU/USD), where one standard lot is 100 oz and one pip is 0.01. We never change a figure based on a single user report; we verify against at least one other internal record or a primary source, such as the broker's own specification sheet for FxPro platforms.

When the correction involves a regulatory statement, we apply the caveat already used on this site: FxPro is licensed by the FCA (UK), CySEC and FSCA, not by SEBI. If your request asks us to remove that caveat or to say something is approved in India, we will not do it. If you point out that a sentence could be read as a promise of profit, we will rewrite it to include the risk warning. The correction is made by an editor, not by the support team, and the page is republished with a note in the change log. We do not announce corrections by email unless you specifically ask for a confirmation.

You will not be told that a correction was made only for you. The fix appears on the public page, and if the error was material—such as a wrong margin calculation for a 0.10-lot gold position at the reference price of 4275.0—we update the example and check every other page that uses the same figure. The time for a correction depends on the complexity: a typo in a cost description can be fixed in one business day, while a dispute over a swap or a spread may take up to five business days because we must pull the broker's historical data for XAU/USD. We do not accept corrections over the phone; everything must be in writing so there is a record.